Refund and Returns Policy

Refund and Returns Policy

At CNC Tool Spares, we aim to ensure customer satisfaction by providing high-quality CNC tool spares. We understand that sometimes products may not meet your expectations or requirements. Below is our Refund and Returns Policy to guide you through the process.

1. General Return and Refund Conditions

  • Eligibility for Return: Products can be returned within [X] days of receipt, provided they are in their original condition and packaging, unused, and undamaged.
  • Non-returnable items: Certain items such as custom orders, consumables, or items that have been opened and used cannot be returned.
  • Refund Eligibility: A refund will only be issued if the product is returned within the stipulated time and under acceptable conditions. Refunds will be processed using the original payment method.

2. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer service team at [email/phone] to notify us of your intent to return the product. Please provide the order number and reason for return.
  2. Return Authorization: Our team will provide you with return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
  3. Ship the Item: Return the product to the address provided by our customer service team. The item must be in its original, undamaged packaging. You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  4. Inspection: Once the product is received, it will be inspected to ensure it meets the return criteria. If approved, a refund will be processed or an exchange will be issued.

3. Refund Process

  • Once your return is approved, your refund will be processed to the original payment method within 5-7 business days.
  • If multiple payment attempts were made for a single order, any overpayment will be refunded within 5-7 business days.

4. Exchanges

  • If you prefer an exchange rather than a refund, we will replace the returned item with the correct product, subject to stock availability. The exchange request must be made within the specified return period.
  • Any difference in price will be adjusted at the time of exchange.

5. Damaged or Defective Items

  • If the item you received is damaged or defective, please notify us within [X] days of receiving the product. We will provide instructions for returning the defective item and either offer a replacement or a full refund.
  • Products returned as defective will be inspected. If the defect is found to be a manufacturing fault, we will cover the cost of return shipping.

6. Incorrect Orders

  • In the case of incorrect or incomplete orders (e.g., missing items or wrong products), please notify us within [X] days of receipt. We will correct the order and arrange for the return or exchange of the incorrect items at no cost to you.

7. Restocking Fees

  • A restocking fee of [percentage] may apply to certain items, particularly if the item has been opened or is no longer in its original condition.

8. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., damaged, defective, or incorrect items).
  • For exchanges, shipping fees for the replacement item will be charged unless the return is due to a fault on our part.

9. Terms and Conditions

  • The Refund and Returns Policy is subject to change without prior notice. However, any changes will not affect any returns or refunds for orders placed before the change.
  • CNC Tools Spares reserves the right to reject any returns that do not meet the criteria or are outside the allowed return period.
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